FAQ - Frequently Asked Questions
Contact us
How to contact customer service?
You can contact us by email here at bodybreeze2@gmail.com, we will respond within 24 to 48 hours maximum from Monday to Friday from 9:30 a.m. to 6:30 p.m., excluding weekends and public holidays.
Delivery information
Delivery times
On average our packages arrive within 7 working days.
We take up to 3 days to process your order, then 6-11 days for delivery.
For deliveries to the French overseas departments and territories, the minimum delivery time is 15 working days.
You will be provided with a tracking number during shipping.
How can I track my order?
As soon as your order is validated and prepared by our warehouse, you will receive a shipping confirmation email, on which you will find your tracking number. All you have to do is click on "Track my package".
I have not received my order confirmation or tracking number.
Our emails may end up in spam, check and if you still can't find them contact us at support@bodybreeze.fr
I would like to modify the contents of my order, how do I do this?
If you need to change the contents of your order, you can do so within 24 hours of its validation. To do so, please send an email to our customer service at the address you will find on our site. Be sure to provide the details of the order as well as the changes you wish to make. We will do our best to accommodate your request as soon as possible.
I made a mistake in the delivery address, can I change it?
If you need to change the shipping address after placing your order, you can do so within 24 hours of placing your order. Please email our customer service at the address you can find on our website with your order details and the new shipping address. We will do our best to update the shipping information before your order is shipped.
I would like to add a product to my order, is this possible?
If you would like to add a product to your order already placed, you can do so within 24 hours of confirming your initial order. To add a product, please contact our customer service by email, available on our website. Please remember to include your order number and details of the product you would like to add. We will endeavour to process your request as quickly as possible.
Can I cancel my order?
You can cancel your order within 24 hours of its validation. To do so, please contact our customer service by email at the address indicated on our site, mentioning the details of your order. We will process your cancellation request as quickly as possible and will confirm by email once it has been made.
Returns, Payments, Refunds and Promo Codes
Can I return a purchased product?
If you are not satisfied with our bodysuits, simply return it to us within 30 days of receipt for a full refund.
What are the payment methods for placing an order on the site?
You can pay via AmazonPay ApplePay Stripe, VISA, Mastercard, Amex, and Paypal.
What is the refund period after a cancellation or return?
After your order is cancelled or your return is received, your refund is usually processed within 7-14 business days. The amount will be credited to the same payment method used for the purchase. If this time has passed and you still have not received your refund, please contact our customer service.
I have a promo code, how can I use it?
After validating your basket, you will find a box on the right, "discount code", in which you will have to enter your promo code. To validate it, simply click on "apply". Don't forget to check that the code has been taken into account before validating your order.
About our bodysuits
How do Bodys work?
Bodys work by applying gentle pressure and heat to the target area. This helps stimulate blood circulation, promote fat metabolism and tone the skin. Regular use of this product can help reduce the appearance of extra inches around your waist.
Are the bodysuits comfortable to wear?
Yes, our bodysuits have been designed to provide maximum comfort when worn. You can easily wear them under your clothes while going about your daily activities.
How do I wash them?
We recommend hand washing them with warm water and mild soap. Be sure to rinse thoroughly and let air dry before reusing.
Are the bodysuits breathable?
Absolutely, our bodysuits are made from high quality breathable fabric that promotes air circulation.